General Terms & Conditions

Welcome

We are delighted to be able to welcome visitors back to Pashley Manor Gardens.  

Please may we ask that you do not visit the gardens you or anyone in your party are unwell or may be suffering with any symptoms of COVID-19.

Know Before You Go

Before booking and before travelling please read our latest information on what's open (link to https://www.pashleymanorgardens.com/visitorinformation/)

To keep our visitors safe the layout and flow of the property and parking may change. Signage around the site and members of our team will provide guidance. We may have set up new routes, such as a one-way systems. Please look out for any new signs around the gardens and property and please adhere to these.

Visitors with accessible needs are made most welcome but please note the gardens are only partially accessible – the formal gardens, terrace, gift shop and cafe are all accessible but the steeper gravel paths towards the woodland, in the woodland and behind the ponds are difficult to navigate. Due to the sloping nature of the garden, and the gravel/grass paths throughout, motorised wheelchairs are advised or a strong person to push!

We advise you to telephone before visiting so that we may give you full details of access to ensure a safe, comfortable and enjoyable experience. We have two wheelchairs (non-motorised) which we loan (they must be pre-booked). Please do ask us for a map on arrival.

Visitors with accessible needs: Standard charges apply to visitors with accessible needs, carers are free of charge and should select a Carer Ticket. Proof of disability will be requested on arrival, which may include a Blue Badge, statement of special educational needs from LEA or NHS, or a letter from a medical professional on NHS headed paper or a DLA letter from the department of Work & Pensions.

Please note that dogs are not allowed in the gardens (with the exception of trained assistance dogs).

We usually (depending on government guidelines in place at the time of visit) have refreshments available to purchase on site and a Gift Shop and Plant Sales area. We reserve the right to change food service times and change the food offering to reflect seasonal variation. At any time we may need to close these services in line with government guidance; tickets purchased are for garden entry only – we cannot guarantee that the Café or Gift Shop will be open on the day of your visit. We ask for your understanding that during peak times, especially while social distancing measures limit the amount of café seating available, we may not be able to cater for all visitors to the gardens.

Picnics may be taken in the Car Park field where there are some tables and benches. We regret that picnics may not be taken in the gardens. Please ensure that all litter is taken away with you.

CCTV cameras are used to assist with Security and Health & Safety.

We reserve the right to exclude anyone from the premises whose behaviour is improper and which may affect the enjoyment or safety of our other guests and staff, without the right to a refund.

Pashley Manor Gardens accept no liability for any accident, loss or damage to persons or property on the Estate (nothing in these Terms shall exclude or limit liability for death or personal injury caused by negligence, which cannot be excluded or under the law of the United Kingdom).

Parking

Free parking for Garden visitors. Visitor’s park at their own risk - Pashley Manor Gardens take no responsibility for the visitors’ vehicles or belongings whilst parked in the Car Park. Campervans that are used for transport are welcome but are not permitted to stay overnight. Please note our car park is a sloping grass field – with a gate designed for cars – very long vehicles would not make the turn into the car park field and very heavy vehicles risk getting stuck if the ground is soft.

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We hope that you enjoy your visit to Pashley Manor Gardens and if you have any queries please feel free to ask a member of our team.

To contact the Pashley Manor Gardens in advance please call 01580 200888 or email info@pashleymanorgardens.com.

All information is correct at the time of publication but may be subject to change.

These terms of use govern your use of our site:

Please read these terms in full before you use this website. If you do not accept these terms of use, please do not use this website. Your continued use of this site confirms your acceptance of these terms.

Website Access

1.1 It is not necessary to register with us in order to use most parts of this website.

Use of Website

1.2 This website may be used for your own private purposes and in accordance with these terms of use. 1.3 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.

Site Uptime

1.4 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time. 1.5 Where possible we always try to give advance warning of maintenance issues that may result in website downtime but we shall not be obliged to provide such notice.

Visitor Provided Material

1.6 Any material that a visitor to this website sends or posts to this Website shall be considered non-proprietary and non-confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.

1.7 When using this website you shall not post or send to or from this website any material: 

(a) for which you have not obtained all necessary consents;

(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;

(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data. 1.8 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.

Links to and from Other Websites

1.9 Throughout this website you may find links to third-party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.

1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:

(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;

(b) you do not misrepresent your relationship with this website; and

(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.

1.11 By linking to this website in breach of the above you shall indemnify us for any loss or damage suffered to this website as a result of such linking.

Disclaimer

1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and/or up to date.

1.13 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.

Exclusion of Liability

1.14 We do not accept liability for any loss or damage that you suffer as a result of using this website.

1.15 Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

Law and Jurisdiction

These terms of use are governed by English law. Any dispute arising in connection with these terms of use shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

Our Details

Our business’s name is: Pashley Manor Gardens Our business address is: Ticehurst, Near Wadhurst, East Sussex, TN5 7HE Our contact details are: 0044 (0) 1580 200888, info@pashleymanorgardens.com