Privacy Policy
Pashley Manor Gardens Privacy Policy
Our Privacy Policy
At Pashley Manor Gardens we are committed to safeguarding and preserving the privacy of our visitors. It is important that you read and understand the privacy policy as it will explain how we collect and use your personal information and why we do this.
This Policy explains what happens to any personal data that you provide to us, or that we collect from you whilst you visit our site and how we use cookies on this website.
We do update this Policy from time to time so please do review this Policy regularly.
If you have any questions about this policy, please email info@pashleymanorgardens.com.
Data Protection
For the purposes of data protection this policy refers to the EU General Data Protection Regulation (GDPR) or any subsequent, and successor, legislation.
Pashley Manor Gardens is the ‘data controller’. This means that we are responsible for deciding how we hold and use personal information about you and explaining it clearly to you.
What is personal information?
Personal information, or personal data, refers to any information about an individual from which that person can be identified. It does not refer to anonymous data. Anonymous data is information where any personal identifiers have been removed.
Information That We Collect
In running and maintaining our website we may collect and process the following data about you:
Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.
Information provided voluntarily by you. For example, when you register for information or make a purchase. When you purchase from us or join our Season Ticket Scheme we can ask for, and collect, personal information such as your name, billing and delivery address, telephone number, email address, items ordered and payment details. If you set up an account with us, we will also store your password.
Information that you provide when you communicate with us by any means.
Use of Your Information
We use the information that we collect from you to provide our services to you. In addition to this we may use the information for one or more of the following purposes:
To process your order including delivery and payment.
To provide information to you that you request from us relating to our products or services.
To send you information about Pashley Manor Gardens that may be of interest if you have consented for us to do so or we believe may be of interest to you. You may opt-out of receiving these messages at any time by emailing info@pashleymanorgardens.com.
Any information we collect about customers’ browsing and buying habits is used for internal reporting and statistical analysis and to continuously improve the Pashley Manor Gardens website and the products and services offered to our customers.
Online account holders require an email address and password to access their account.
To assist in the detection and prevention of fraud.
To inform you of any changes to our website, services or goods and products.
We never give your details to third parties to use your data to enable them to provide you with information regarding unrelated goods or services.
Why do we contact you?
If you have opted in we may contact you with information about Pashley Manor Gardens – you can opt-out at any time.
When you make a purchase online, we will contact you by email to confirm the order and notify you of updates to your order and, if the order is for a timed ticket, with a reminder before the date of your visit.
We may also contact you about leaving a review of an event you have attended or for products you have purchased online. We may contact you by telephone if there is a problem with your order or if we need to get in touch about your booking.
Where you contact us via social media to make an enquiry, we will respond via the email you have provided in the enquiry or request that you email info@pashleymanorgardens.com with your enquiry.
Marketing communications
You can sign up to receive marketing communications when you create an account or during the checkout process. Simply tick the opt-in box at any of these stages - we will explicitly ask you if you are happy for us to retain your personal information, for example, for use on our mailing list where we may tell you about Pashley Manor Gardens. Providing us with this information is voluntary and is only recommended if you wish to have access to this kind of information which would normally be in the form of email newsletter-style contact or physically through the post.
How to unsubscribe from marketing communications?
You have the choice to refine or opt-out of receiving marketing communications from us. If you do not wish to continue to receive marketing communications from us simply email info@pashleymanorgardens.com. Please note that if you opt-out of receiving marketing communications, we may still store data relating to you and any purchases you made and may contact you directly about your bookings and purchases.
Storing Your Personal Data
In operating our website it may become necessary to transfer data that we collect from you to locations outside of the UK and European Union for processing and storing. By providing your personal data to us, you agree to this transfer, storing and processing. We do our utmost to ensure that all reasonable steps are taken to make sure that your data is stored securely.
Pashley Manor Gardens treats any data that you provide us with as confidential. Your personal data is stored in our secure IT environment or if in paper form, securely locked away – this data is for use only by our company. We do not allow third-parties to access any of your personal data that we have stored.
The sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically, sending such information is entirely at your own risk.
SSL and encryption
We use secure server technology to ensure your information is protected. We use encryption to safeguard your personal information and only accept orders from web browsers that permit communication through Secure Socket Layer (SSL) technology – this means you cannot inadvertently place an order through an unsecured connection.
Access to Information
Right of access – you have the right to obtain confirmation that your data is being processed and request access to your personal data. You can make a request by email to info@pashleymanorgardens.com or in writing to:
Pashley Manor Gardens, Ticehurst, Near Wadhurst, East Sussex TN5 7HE
In the first instance we may provide a copy of the information free of charge. However, we will charge an administration fee when a request is unfounded or excessive, or to comply with requests for further copies of the same information, although this does not mean that we will charge for all subsequent access requests.
We will without delay and within 1 month of your request (subject to extensions in some cases): confirm what personal data we hold about you; provide a copy of the data in commonly used electronic format if the request is made electronically, provide any supporting explanatory materials.
We can extend the time to respond by a further two months where requests are complex or numerous. If this is the case, we will inform you of this within one month of the receipt of the request and explain why the extension is necessary.
Rights of Rectification and Erasure (the right to be forgotten) - you may ask us to correct or remove information you think is inaccurate or no longer necessary.
Third-Party Sites
Tickets are processed and fulfilled via DigiTickets.
Our Payments are processed using Payyo (tickets) and Stripe (online shop).
Our site may contain links to and from the websites of our partner networks and other third parties. Where we provide a link it does not mean that we endorse or approve that site’s policy towards visitor privacy. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
We will use cookies (electronic tags) to monitor your browsing and purchasing habits on our site, for example, which pages are visited, and whether they are purchased from. You can change the settings on your browser to prevent cookies being stored on your computer without your explicit consent.
Use of Cookies
Cookies provide information regarding the computer used by a visitor. We may use cookies where appropriate to gather information about your computer in order to assist us in improving our website.
We may gather information about your general internet use by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally; it is statistical data which does not identify any personal details whatsoever.
Our advertisers and third-party websites we link to may also use cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our website.
You can adjust the settings on your computer to decline any cookies if you wish. You can change the settings on your browser to prevent cookies being stored on your computer without your explicit consent. This can be done within the “settings” section of your computer.
Disclosing Your Information
We will not disclose your personal information to any other party other than in accordance with this Privacy Policy and in the circumstances detailed below:
In the event that we sell any or all of our business to the buyer.
Where we are legally required by law to disclose your personal information.
To further fraud protection and reduce the risk of fraud.
Contacting Us
If you have questions about your personal data or our privacy policy, please contact us on info@pashleymanorgardens.com or 01580 200888.
Alternatively, you can write to us at:
Pashley Manor Gardens Ticehurst Near Wadhurst East Sussex TN5 7HE
DigiTickets Privacy Policy
Who we are
In this privacy policy references to "we", "us" and "our" are to Pashley Manor Gardens. References to "our Website" or "the Website" are to pashleymanorgardens.digitickets.co.uk.
Information collected and its use
The information we collect via the Website may include:
- Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc.
- In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the European Economic Area (EEA). Such information will not be transferred out of the EEA for any other purpose.
- Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).
- Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.
- Information about your device such as your web browser, screen resolution and operating system. This information is used to ensure we continue to support the different devices used by our customers.
- Data recorded by the Website which allows us to recognise you and your preferred settings, this saves you from re-entering information on return visits to the site. Such data is recorded locally on your computer through the use of cookies. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browsers 'help' facility.
We do not store any credit card details.
What we do with your information
Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:
- To process your order, to provide after sales service (we may pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide after-sales service);
- In certain cases we may use your email address to send you information on our other products and services. In such a case you will be offered the option to opt in/out before completing your purchase.
We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our e-mails for us. Third parties will not be allowed to use your personal information for their own purposes.
Cookie Policy
Like many websites we use cookies to store and then retrieve small bits of information on your computer when you visit. This information is used to make the site work as you expect it to. It is not personally identifiable to you, but it can be used to give you a more personalised web experience.
Some of the information stored is put there by other companies whose software we have added to the site, and this can also impact your experience of other websites you may visit after leaving ours.
If you continue to use this site without taking action to prevent the storage of this information, you are effectively agreeing to this use.
If you want to learn more about the general uses of cookies, including how to stop them being stored by your computer, please visit Cookiepedia - all about cookies.
Below is a list of the different types of cookies used on this site, and an explanation of what they are used for. If you would like any more information, please get in touch.
Cookie |
Name |
Expiration Time |
Purpose |
Shopping Basket |
PHPSESSID |
24 minutes |
This cookie is used to keep track of what items are in a user's shopping basket. |
Cookie Consent |
dtAnalyticsConsent |
1 year |
This cookie is used to monitor the users consent for analytical cookies on our site. No user data is collected without this being enabled. |
Google Analytics |
_ga |
2 years |
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. |
_gid |
24 hours |
||
_gat_tracker-name |
1 minute |
||
Microsoft Clarity |
_clck |
1 year |
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site and how they interact with the website. |
_clsk |
1 year |
||
CLID |
1 year |
||
ANONCHK |
1 year |
||
MR |
1 year |
||
MUID |
1 year |
||
SM |
1 year |
||
New Relic |
__cfduid |
1 year |
This cookie is used to collect information about visitor's experience of the site in terms of performance. This helps us to monitor that our systems are working quickly and effectively, and to identify any problematic areas. |
Your Rights
You have the right to request a copy of any information that we currently hold about you. In order to receive such information please send your contact details including address to the following address:
Pashley Manor Gardens
Pashley Manor Gardens Pashley Manor, Ticehurst, Near Wadhurst, East Sussex
TN5 7HE
Other websites
This privacy policy only covers this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.
Our payments are processed using : Payyo
